If you receive an error message at check out it might be because the credit card information entered does not match the information your bank has on file. It's always a good idea to double-check your credit card number, the CVV (security code), and the expiration date you have entered.
Note: Purchases made in the iOS and Android Apps are handled by the Apple AppStore or the Google Play Store. If you are having issues making purchases you will need to handle them in those stores:
- Contact Apple.
- Contact Google Play.